Strategic support and digital restructuring for a B2B company specializing in centralized and outsourced procurement for the Ministry of Defence

The B2B platform project, a cornerstone of the company's growth strategy, was experiencing significant delays, putting commercial commitments at risk. This situation revealed deeper weaknesses: a siloed information system architecture, poorly structured internal processes and critical dependence on a service provider whose responsiveness and anticipation were no longer aligned with the commitments made to the Ministry of Defence.

The challenges were multiple. The objective was both to secure the time-to-market of the sales platform and to establish genuine information system governance (financial IS, sales IS, Data IS, logistics IS, infrastructure and office IT, etc.), whose performance is equally critical. Monitoring quality KPIs is particularly central to maintaining the ISO and EN certifications required for our client to remain authorized to operate for its customers.

Faced with these challenges, Codéin was selected for its ability to combine technical expertise with information system urbanization consulting. The solution was not solely software-based; it relied on a rigorous analytical approach to identify risk areas and modernization opportunities.

The engagement was structured around three main areas:

1. Contractual and operational audit: Analysis of service-level commitments (SLAs) and data ownership.

2. Application mapping: Assessment of the technical maturity of each component (ERP, CRM, logistics, Data).

3. Strategic alignment: Risk analysis across various domains and definition of an IT Master Plan.

The engagement followed a timeline designed to encourage strategic perspective and rapid decision-making.

• Immersion and interview phase: We began by meeting all stakeholders (management, business managers, service providers). This phase made it possible to observe operational realities, analyze the existing software and documentation landscape, and identify organizational friction points.

• Information system assessment and scoring: Each component of the information system was assessed using a SWOT framework (strengths, weaknesses, opportunities and threats). This work made it possible to prioritize initiatives according to their potential return on investment (ROI).

• IT Master Plan design: Following forward-looking analysis and the identification of strategic development priorities and objectives, we developed a digital plan formalizing projects over three years, including schedules and budgets covering both required investments and human resources.

• HR support: Recognizing that people are central to technical success, Codéin defined the ideal profile to lead the transformation and participated in the recruitment process for an IT Manager, with key expertise in Data and software architecture, B2B, logistics and security.

The benefits can be measured at several levels:

• Strategic level: The digital plan enables project prioritization based on a shared target vision, reduces gaps between business expectations and the tools provided, and shifts management from reactive to proactive, benefiting both the client and the technical service providers responsible for development or maintenance projects.

• Digital maturity: The information system is now regarded as an essential component of the company's strategy, and its importance is shared across all teams.

• Contractual security: Internally, with the objective of maintaining the ISO and EN certifications required for the client's operations, and with its service providers through mirrored commitments.

• Human resources: Recruiting a dedicated IT Manager ensures the sustainability of the vision initiated by Codéin while reducing excessive dependence on external service providers.

Implementation of the digital plan will begin with Phase 1, focused on securing the client's operations: harmonizing data flows, supporting the migration of the logistics tool (WPM), and securing the availability of the B2B platform (monitoring, metrology, Disaster Recovery Plan, Business Continuity Plan).